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Habasit Italy Customer Care insights show how Habasit 360 delivers faster access, improved workflows, and stronger support.

 

Habasit 360: What our customers value post about the platform

At Habasit, delivering an exceptional customer experience starts with understanding what our customers truly need. That’s why we spoke with Francesca Gris, Customer Care Representative in Italy, to learn how Habasit 360 is helping customers and internal teams collaborate more efficiently every day.
Working closely with customers across purchasing, warehouse, and maintenance departments, Francesca sees firsthand how the portal supports users throughout their daily operations. As she explains in the interview featured in our latest carousel, the customers who appreciate Habasit 360 the most are those who rely on frequent updates on order delivery dates. The platform allows them to work more independently and access information quickly, without waiting for office hours.

“ The portal gives customers the opportunity to work more independently and access information much faster. ”
– Francesca Gris, Customer Care Representative, Habasit Italy

A More Intuitive, Efficient Way to Work

These features not only streamline customer workflows but also enhance collaboration with our internal teams.

  • User‑friendly navigation across departments, making it easy for teams to find what they need
  • A dedicated download area that replaces time‑consuming email searches
  • 24/7 access to order information, enabling full independence from local opening hours

Empowering Customer Care to Focus on What Matters Most

For Francesca and her colleagues, Habasit 360 has also transformed daily work. With routine information now easily accessible to customers, the Customer Care team can dedicate more time to complex requests, proactive communication, and preventing potential discrepancies.

 

“ I can dedicate more time to analyzing orders and contacting customers whenever clarification is needed. ”

Her experience reflects our commitment to building tools that support both our customers and our teams—ensuring smoother processes, clearer communication, and stronger partnerships.

Discover Habasit 360

Habasit 360 continues to play a vital role in helping customers stay informed, connected, and in control of their operations. If you haven’t explored the platform yet, now is the perfect time.

 

News and insights

Customer story

Pizza producer saves $39k annually on maintenance, production, and labor

The M0870 HighGrip belt reduced costly maintenance, increased efficiency, and delivered significant savings.

 

Event

Interpack 2026: Improve your packaging operations with Habasit

Join us at Interpack from May 7 to 13 at Messe Düsseldorf and explore conveyor belts designed to meet the rigorous demands of modern packaging processes.

 

Corporate news

Environmental Report 2024: Advancing sustainability

The report highlights key insights into Habasit’s environmental performance, reinforcing our commitment to sustainable growth.

 
News and insights

Pizza producer saves $39k annually on maintenance, production, and labor

The M0870 HighGrip belt reduced costly maintenance, increased efficiency, and delivered significant savings.

 

Interpack 2026: Improve your packaging operations with Habasit

Join us at Interpack from May 7 to 13 at Messe Düsseldorf and explore conveyor belts designed to meet the rigorous demands of modern packaging processes.

 

Environmental Report 2024: Advancing sustainability

The report highlights key insights into Habasit’s environmental performance, reinforcing our commitment to sustainable growth.